Privacy Policy
At LCare Lighting, we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and share your personal information.
Information Collection: We collect personal information such as name, email address, phone number, and shipping information when you place an order, contact us, or subscribe to our newsletter.
Use of Information: Your information is used to process orders, improve our services, communicate with you, and send relevant updates, promotions, and offers. We may also use your data to enhance the user experience on our website.
Data Protection: We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. We do not share or sell your personal information to third parties unless required by law or to fulfill your order.
Cookies: Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.
Third-Party Services: We may use third-party service providers (payment gateways, shipping companies, etc.) to process your order. These providers have their own privacy policies, and we encourage you to review them.
Changes to Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
For any questions regarding your privacy, please contact us at [email contact].
Payment and Logistics
We accept the following payment methods for orders placed on our website:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfer (for larger orders)
Payment Security: All transactions are processed securely using industry-standard encryption to protect your payment information. We do not store any sensitive payment details on our servers.
Shipping and Delivery: We ship globally, with a focus on European and American markets. We offer standard and expedited shipping options. Delivery times depend on your location and shipping method selected at checkout.
- Shipping Costs: Shipping fees are calculated at checkout based on your order size and destination.
- Tracking: Once your order has been shipped, you will receive a tracking number to monitor its progress.
- Customs and Duties: International shipments may be subject to customs duties or taxes. These additional fees are the responsibility of the customer.
Order Processing: Orders are processed within 1-3 business days. You will receive an email confirmation once your order has been dispatched.
Return and Replacement
Returns: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return the items within 30 days of receipt, subject to the following conditions:
- The product must be unused and in its original packaging.
- The customer is responsible for return shipping costs.
Replacement: If the product is damaged, defective, or incorrectly shipped, we will offer a replacement or refund. Please notify us within 7 days of receiving the product for a replacement.
Return Process:
- Contact our customer service team at [email contact] with your order number and reason for return.
- You will receive return instructions and an authorization number.
- Once the returned item is received and inspected, a refund or replacement will be processed.
Non-Returnable Items: Customized and special-order items are non-returnable unless damaged during shipment.
Warranty and Support
Warranty: We stand behind the quality of our products. All our LED lighting products come with a 2-year warranty (or as specified per product) that covers defects in materials and workmanship under normal use.
Warranty Coverage:
- LED Tube Lights: 2 years
- LED Panel Lights: 2 years
- LED Street Lights: 2Years
- UFO LED High bay Lights: 2 years
What’s Covered:
- Malfunction or failure of the LED lights under normal operating conditions.
- Manufacturing defects or faulty components.
What’s Not Covered:
- Damage caused by improper installation, misuse, or accidents.
- Products modified or altered without authorization.
- Normal wear and tear, including light degradation over time.
How to Claim Warranty:
- Contact us with your order number, product details, and a description of the issue.
- Provide photos or videos showing the defect (if applicable).
- Our customer service team will guide you through the warranty process.
Technical Support: We offer technical support to help resolve any issues you may encounter with our products. Contact our support team via [email contact] for troubleshooting assistance or product inquiries.